Refund Policy
Effective date: October 20, 2026
Last updated: October 20, 2026
This policy explains when you can get a refund if you purchase InkOut Pro. Pro purchases are processed by Creem, our Merchant of Record, so all refunds are issued by Creem to your original payment method. This policy forms part of our Terms of Service and works together with Creem's Buyer Terms.
Try before you buy: the free version (up to 5 pages per file) and the redaction checker use the same redaction and verification as Pro, so you can test InkOut on your own files before deciding to purchase.
When we refund
If you purchase Pro, we'll give you a full refund if you ask within 14 days of your first purchase and any of these applies:
- Pro doesn't work: Pro didn't unlock after payment, or a technical problem on our side stopped Pro features from working as described, and we couldn't fix it within a reasonable time after you contacted us.
- Duplicate or mistaken charge: you were charged twice for the same purchase, or charged in error.
- Unauthorized charge: you didn't make or authorize the purchase.
Duplicate, mistaken and unauthorized charges are refunded whenever you report them, even after 14 days.
Devices
Each license key can be activated on up to 2 devices at the same time for a 24-hour pass, and on up to 3 devices at the same time for Pro Monthly.
Pro 24-hour pass
The pass is a one-time purchase. It is valid for 24 hours from the first time you activate it on a device, as recorded by InkOut. This applies even if the Creem customer portal or your receipt shows the license differently, for example as "never expires". The pass is refundable under the conditions above. We don't refund a pass that worked as described just because it wasn't used or is no longer needed.
Pro Monthly
- Cancel anytime. If you subscribe, you can cancel in the Creem customer portal (linked in your receipt email, or at creem.io/my-orders/login) or by emailing us. You won't be charged again, and Pro stays active until the end of the period you've already paid for.
- First month: refundable under the conditions above if you ask within 14 days of your first payment.
- Renewals: we don't give partial refunds for unused time in a billing period, except where the law requires it. If a renewal charge was a duplicate or a technical error, or if you cancelled before the renewal and were still charged, we'll refund that renewal in full.
EU and UK consumers
If you are a consumer in the European Union or the United Kingdom, you have statutory rights that this policy does not limit.
Normally you may withdraw from an online purchase within 14 days. Pro is digital content supplied immediately after payment. Before you are taken to checkout, we ask you to confirm the following by ticking a box:
"I want InkOut Pro to start immediately. I understand that once my access begins, I lose my 14-day right of withdrawal."
You can't purchase Pro without ticking this box. Once you have confirmed and your Pro access begins, you no longer have the 14-day right of withdrawal. This doesn't affect the rest of this policy: the refund conditions above still apply to you. Your other statutory rights are not affected either. Where applicable law gives you a right to withdraw or another remedy, for example because Pro doesn't work as described, we and Creem will honour it.
How to request a refund
You can ask for a refund in either of these ways:
- Contact us. Email support@inkoutpdf.com from the address you used to purchase.
- Contact Creem. Because Creem is the Merchant of Record, you can also contact Creem directly, using the refund link on your Creem receipt or by emailing support@creem.io.
Please include:
- your Creem order number, or the email used at checkout and the date of purchase;
- the plan you purchased (24-hour pass or Monthly); and
- a short description of the problem.
Whichever way you ask, whether you are eligible for a refund is decided under this Refund Policy.
What happens next
- If you email us, we reply within 3 business days.
- Approved refunds are issued by Creem to your original payment method. Funds usually arrive within 5–10 business days, depending on your bank or card provider.
- When a purchase is refunded, its Pro access and license key are deactivated.
Please contact us before filing a chargeback with your bank. Most problems can be solved faster by email.